Shipping policy

At Vellous Dior, we aim to deliver your orders safely and on time. We offer FREE SHIPPING on all orders within the United Kingdom. Please review our shipping policy below for information about order processing and delivery.

1. Shipping Destinations

We currently ship exclusively within the United Kingdom.

Free standard shipping on all orders.
We do not currently offer international shipping.
Orders must include a valid UK delivery address.

2. Order Processing Time

All orders are processed within 2–3 business days after being placed.

Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email.

3. Shipping & Delivery Time

Our estimated delivery time is 5–8 business days from the date your order is placed.

Shipping Stage	Estimated Time
Order Processing	2–3 business days
Transit & Delivery	3–5 business days
Total Delivery Time	5–8 business days

Please note that delivery times are estimates and may occasionally vary due to courier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

We are pleased to offer FREE STANDARD SHIPPING on every order within the United Kingdom. There are no additional standard shipping charges at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. You can use this information to follow your package until it arrives.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will be happy to look into the situation and assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout. Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee changes once an order has been processed or dispatched.