Frequently Asked Questions (FAQs)

Welcome to the Vellous Dior FAQ page! We've answered some of the most common questions about our products, orders, shipping, returns, and refunds. If you need further assistance, please feel free to contact our support team.

1. What Products Does Vellous Dior Offer?

Vellous Dior specializes in stylish and practical kitchen essentials, including glass olive oil dispensers, oil sprayers, vinegar bottles, and other convenient kitchen accessories designed to make everyday cooking easier.

2. Where Do You Deliver?

We currently offer shipping exclusively within the United Kingdom. Unfortunately, international shipping is not available at this time.

3. Do You Offer Free Shipping?

Yes! We offer FREE STANDARD SHIPPING on all orders within the United Kingdom. There are no standard shipping charges at checkout.

4. How Long Does Delivery Take?

Our estimated delivery time is 5–8 business days from the date your order is placed.

Order processing: 2–3 business days.
Transit and delivery: 3–5 business days.

Delivery times may occasionally vary due to courier delays or circumstances beyond our control.

5. How Can I Track My Order?

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information when available. You can use the tracking details to follow your delivery.

6. What Is Your Return Policy?

We offer a 30-day return policy from the date you receive your order. To qualify, products must be unused, in new condition, and returned in their original packaging with all included accessories.

Please contact us by email before returning any product. Once your return is approved, the item must be sent back within 14 days of approval.

7. How Long Do Refunds Take?

Once we receive and inspect your returned item, approved refunds are processed within 10 business days. Refunds are issued to your original payment method. Your bank or payment provider may require additional time to display the funds.

8. What If I Receive a Damaged or Incorrect Product?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photographs of the issue so our team can review it and assist you.

9. Can I Change or Cancel My Order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

10. How Can I Contact Customer Support?

Our customer support team is happy to assist with any questions or concerns.

Email: info@vellousdior.shop

Phone: 01922 452947

Business Address:

Vellous Dior
196B Walsall Wood Rd
Walsall WS9 8HB
United Kingdom

11. Are Your Products Suitable for Everyday Use?

Our collection features practical kitchen essentials designed for everyday cooking, food preparation, and kitchen organization. Please refer to individual product descriptions for specific materials, features, and care instructions.