Refund policy

At Vellous Dior, customer satisfaction is our priority. We want you to be happy with every purchase. If you're not completely satisfied with your order, we're here to help. Please review our return and refund policy below.

1. Return Policy – 30 Days

We offer a 30-day return policy from the date you receive your order. You can request a return within 30 days of delivery.

To qualify for a return:

The product must be returned within 14 days of receiving return approval.
The item must be unused and in its original, new condition.
The product must be returned in its original packaging.
All original accessories and included items must be returned.
Proof of purchase or order confirmation must be provided.

2. How to Request a Return

To initiate a return, please contact us via email with the following details:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.

Our customer support team will review your request and provide return instructions.

Please do not send any items back before receiving return approval.

3. Refund Policy – 10 Days

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.

Approved refunds will be processed within 10 business days after the returned product has been received and inspected.
Refunds will be issued to your original payment method.
Your bank or payment provider may require additional time for the refund to appear.
You will receive an email notification once your refund has been processed.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. Include your order number and clear photographs of the issue so our team can review your case and assist you.

5. Return Shipping

Please contact our support team before arranging a return. Return shipping instructions and any applicable costs will be communicated during the return approval process.